Page 1 of Virgin Super Hub 2 needing rebooted every day?
Anyone here with Virgin broadband and using the Super Hub 2 and been experiencing problems recently loosing internet connection?
For about 2 weeks now i am having to reboot my router up to 4 times a day, i am loosing both wired and wifi connections.
All the lights on the front of the router show that it should be working fine but every morning i have to reboot the router because of no internet again.
A bit annoying when you are using Alexa for your alarm and she can't switch off.
Been trying to contact Virgin every day but totally useless on the phone and web chat is constantly busy.
Rebooted 4 times yesterday and twice so far today.
Spooky yes! I got it replaced yesterday so too early to say if it's resolved.
No problem contacting them though. Annoying that they assume a reboot will fix it and you need to call back. The system knows you have just called and directs you straight to a person.
Annoyingly there were a few functions on the SH2 that aren't on the SH3 (eg changing the default IP range (I use a 10.96.x.x numbering)) and had a couple of things with static IP's. Struggled getting on to them to change to DHCP.
In the network log I had lots of 'No Ranging Response received - T3 time-out's.
I'm finding the wi-fi performance no better on the newer Hub and may consider going modem mode and getting my own router.
We will pay the price but we will not count the cost..
I have read that the super hub 3 has these problems too with some people and not with others.
I managed to get through with someone on webchat there and was just going around in circles asking me for the password i gave them probably over 10 years ago which i don't remember and my email address which they said was wrong.
They eventually said there was some fault in my area which is scheduled to be fixed before the 3rd of January but i think they just made it up to get rid of me.
I will give it until the 3rd then contact them for the new hub.
If you notice any improvement with your new router maybe you can let me know.