Info and forum posts by 'ianchristopher'
Joined on: Saturday, 3rd March 2001, 13:50, Last used: Tuesday, 13th July 2010, 13:59
Access Level: Mostly Harmless
About this user: This user has chosen not to submit a description :(
This user has posted a total of 13 messages. On average, since joining, this user has posted 0 messages a day, or 0.01 messages a week. In the last 30 days, this user has posted 0 messages, which is on average 0 messages a day.
Recent Messages Posted:
Come and join us at
A site run by & for Scan SC2000 owners, with interest and support offered by Scan.
Consider the Scan SC2000 carefully. It is now a good player. Firmware is upgradeable. I did find customer services slow to respond (or even answer the phone), but my player has been swapped, and the new one is great. Plays anything I throw at it. Good picture and sound quality.
hope your drop and pick actually happens toomorrow......
Scan assure me it will be delivered tomorrow. Trouble is there will be no one here for the drop & pick, so Citylink will just leave a card. And then Scan tell me, it is my problem to sort that out. This could go on for weeks.
Over the past few weeks I have e-mailed Nelley & Wesley many times. Did eventually get a response after 4 emails to Nelley, agreeing to the pick & drop but with no details. Have spent hours on the phone trying to get anyone to sort things out. Left a message on Wesley`s answering machine, but he never replied.
I would never buy anything else from this firm, and could never recommend them to anybody else.
I have just wasted a whole day waiting for a drop and pick as agreed with them.
Eventually rang, waited the usual 20 minutes on hold, and then they admitted it hadn`t even been despatched. They couldn`t even be bothered to ring and say there had been a problem!!
What do Scan actually think of the customer? No need to answer that, bear, I`m totally p***ed off and wish I had never been stupid enough to get involved with them. :-(
OK now. My fault: I hadn`t verified my e-mail address with Yahoo!
How do I get in this this group. t tells me it is open membership now, but all I can do is red messages. It tells me I am a "pending member".
After a lot of useless phone calls and e-mails, Nelley has just agreed to swap the machine.
Maybe I shall be able to join the Scan fan club soon!
I wish I could get some response. They don`t reply to e-mails. The phone goes dead on you.
Scan, I am p***ed off, and want some response!
I spoke to Nelley on his direct line and the line went dead. I have since e-mailed him twice with no repsonse.
I tried the customer services contact from their website but have yet to get a response to all the points I raised.
Less than six months old, and I am already having to think about dumping this machine and buying another, which I cannot afford.
I wouldn`t touch Scan again. Bought SC2000 in October. Before upgradeable firmware. Have problems reading various disks, and with a display panel that blacks out.
Customer services is a joke. When you can get through to them they either don`t want to know, or line goes dead.